Fung’s Definition of Employee Experience
Employee experience (EX) refers to the total experience an employee has while working for a company. It includes both the work environment (software and hardware), interactions with co-workers and supervisors, and how employees are treated by the company. In particular, looking at the employee experience across the lifecycle, not just selective incentive injections.
Therefore, a positive employee experience has the following 3 main goals.
- create positive working conditions
- increase productivity
- Employees’ long-term loyalty to the company
Why is a positive employee experience important?
A positive employee experience helps keep employees motivated, engaged, and productive. It also helps in improving employee retention, thereby reducing the cost of employee turnover. On the other hand, a negative employee experience can lead to dissatisfied, unproductive, unmotivated employees, who leave the company sooner.
A study by Jacob Morgan in the United States came to the following conclusions.
Companies that focus on employee experience are four times more profitable than those that do not.
Therefore, improving employee experience in their day-to-day life not only increases employee motivation but also directly links to profitability.
employee life cycle
Since “employee experience” takes a holistic view of the employee lifecycle, all stages of the employee cycle should be briefly considered. These measures include the following.
1. Recruitment of employees
- How did first contact with this employee come about?
- What was the ensuing process like in terms of coordination and speed?
- How is the communication?
2. Induction training
- How are employees introduced to new systems and tools?
- How productive is this employee?
- How can this employee quickly integrate into the team?
3. Staff development
- How can I further train this employee?
- What can I do to help this employee be more productive?
- What are the wishes of the employees?
- What advancement opportunities can I offer this employee?
4. Retain employees
- How can I retain this employee for the long term?
- What measures can I use to motivate my employees in the long term?
- What is our vision as a company? How do employees identify with it?
- How can I create a pleasant working atmosphere?
- What tech stack are my employees working on?
- How do they obtain information within the company?
5. Employee’s resignation
- Why are employees leaving the company?
- As a company, what can we learn from this?
- What was the leaving process and how could it be improved to make the transition easier for both parties?
- How can we prevent valuable employees from leaving?
Tips for improving employee experience on a daily basis.
Here are some tips for improving employee experience in everyday business.
An important part of employee experience is providing the right tools and technology to support employees in their jobs. This includes both hardware, such as modern computers and mobile devices, and software, such as information management tools or collaboration tools. These technologies can help improve employee motivation, enabling them to perform their jobs more efficiently and productively.
An important component of a great employee experience is the culture within the company. A positive work environment where employees feel comfortable is essential. Good relationships and open communication are key ingredients in creating a positive work environment. A team that works well together and supports each other is very important to employee motivation and satisfaction.
3. Working environment
Another important factor in a good employee experience is the work environment. This includes workplace setup and office design. A well-designed, ergonomic and functional workplace helps employees feel comfortable and facilitates their work. The design of the office also plays a role, especially when it comes to light, color and acoustics. A well-lit and airy office supports employee motivation.
How do you build a successful employee experience at your company?
leadership by example
Employee experience is a topic that must be modeled by leadership. Since this is a holistic process and responsibilities are distributed, the responsibility for designing the process must also be divided among several people. However, HR is primarily responsible for designing the employee experience of a company.
Communication is a success factor
To improve the employee experience at the company, companies must regularly seek and respond to employee feedback. Companies should strive to establish open and transparent communication, provide employees with flexible working hours and locations, allow them to participate in company decision-making, and increase their training opportunities. Additionally, companies should show employees that they value their work and achievements.
At the end of the day, it’s about companies recognizing that their employees are the most important factor in their success and doing everything in their power to provide them with a positive employee experience. After all, satisfied and motivated employees are the foundation of a successful company.
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