Platform Economy – Definition and Explanation the Future of the Digital World

Navigating the Platform Economy: Opportunities, Challenges, and Future Trends

xplore the transformative power of platforms and the platform economy. Understand the opportunities, navigate the challenges, and anticipate future trends.

Platforms have become an essential part of our lives. From social networks to e-commerce to apps, platforms are ubiquitous and we now spend most of our lives on them. Not only have they changed the way we interact, work and consume, but they have also spawned a new economic paradigm – the platform economy. This article aims to provide insight into the world of platforms and the platform economy, and give everyone a chance to understand the concept of platforms. Because whether you’re an executive, an entrepreneur, a policymaker, or a curious user, it’s important to understand the power of platforms and the impact of the platform economy.

What is a Platform?

Platforms are digital or physical spaces that enable or facilitate interaction between two or more parties. They act as intermediaries, connecting users, services, data or other resources in a way that creates value for all parties.

The following section provides a more detailed overview of the different definitions of platforms with different purposes and you will also see, many Platforms overlap in certain aspects, so it is difficult to draw definitive lines between the different types of platforms. For example, Windows is an Innovation Platform but also, at the same time, a Software Platform.

What is the Platform Economy?

The platform economy is a new economic paradigm driven by digital platforms that act as intermediaries, connecting different users such as consumers, service providers and developers. It is a new business model that has emerged with the rise of the Internet and the adoption of different digital technologies. It fundamentally changed the way value can be exchanged, but also offered without borders or other limitations.

Platforms create value by facilitating interactions and transactions between these users, thus building a business model. Uber, for example, connects drivers and riders, Airbnb connects hosts and guests, and Amazon connects sellers and buyers. The best-known proponents of the platform economy are major tech corporations such as Amazon, Google, Facebook, Microsoft, and Apple, but Uber, Airbnb, and Etsy are also among them. These companies have harnessed the power of platforms and network effects to build vast digital ecosystems of users and data that create immense value.

But a lot has happened away from the big names, too. The emergence of platforms has transformed pretty much every industry. From medicine to entertainment and even crafts. Today, just about everything is connected through a platform – to its advantage, but also to its detriment (more on that later).

As platforms grow, they evolve into digital ecosystems. The goal of platforms is to cover more and more areas of the customer journey, to offer customers better and better services and products, and to keep customers on their own platform(s) in the ecosystem as often and as long as possible. A good example of this is Amazon, which has now invested in a variety of platforms in its well-known marketplace. Amazon offers music, videos, games and even supermarkets. The digital ecosystem thus built is a network of platforms that now enables countless touchpoints with customers and ensures that they do as much as possible in the ecosystem and spend their money there.

More about digital ecosystems here: What is a digital ecosystem? – Understanding the most profitable business model

How do Platforms make money?

One of the most frequently asked questions by many users is about monetization. Even though many still don’t know how platforms like Google, Facebook or Instagram make money (mainly with advertising), we can summarize the most common digital business models for platforms as follows:

  1. Commissions: Platforms charge a percentage for each transaction from the buyers or sellers.
  2. Platform fees: The platform charges a fixed fee either to the buyer or the seller.
  3. Subscriptions: Platforms charge their users a recurring fee for access to a service.
  4. Freemium business model: Basic services are offered for free, while advanced features or services are charged for.
  5. Advertising: Platforms offer free services and generate revenue by displaying ads to their users.
  6. Data monetization: Platforms collect and analyze user data and then sell these insights to third parties.
  7. E-commerce model: Platforms sell goods directly to consumers, often by aggregating products from multiple sellers.

Read here the full list of Digital Business Models and Disruptive Business Models.

Platform Economy as a Double-Edged Sword

Somehow we love the platform economy, because it is full of opportunities and possibilities. But at the same time, there is also a lot of criticism and discussion about this new kind of digital economy. I often refer to such platforms and digital ecosystems as a double-edged sword, because it’s like all technologies – with a lot of power comes a lot of responsibility.

On the one hand, platforms can be touted as an engine for innovation and economic growth. They lower barriers to entry for businesses, enable new forms of collaboration, transcend borders, create efficiencies that can lead to cost savings for consumers, and they have helped many become very wealthy. Platforms like Uber and Airbnb, for example, have democratized access to services like transportation and housing, often at lower costs than traditional providers, and made it possible for anyone to make money from their car or property.

On the other hand, there are concerns about the power and influence of platforms. Some argue that platforms can act as gatekeepers and impose a “platform tax” by charging high fees for access to their user base. For example, Apple charges up to 30% commission for in-app purchases, which some developers believe is excessive, but they have no choice if they want to distribute their products through Apple or Google. This makes them 100% dependent and creates a quasi-monopoly.

It is precisely these quasi-monopolies and the problem of market domination by a few large and powerful platforms that have led to entire markets being dominated and competition being nipped in the bud. Amazon’s dominance in e-commerce, for example, has often raised concerns about the impact on retail competition and overall pricing in the market.

This also clearly shows why I always say it’s a double-edged sword. On the one hand, more people can benefit and we can “democratize” access to services and products. On the other hand, network effects and market dominance lead to the formation of monopolies that undermine the market and lead to a concentration of power. Especially when companies and users have no alternatives left, it usually becomes critical for the market – but we have not yet seen any real action by states or governments to really prevent or break up such monopolies.

Different Platform Definitions incl. Examples

The definition and meaning of platforms change depending on specific purposes, scopes, and industries:

1. Transaction Platforms (Marketplaces)

They are digital environments that allow buyers and sellers to connect and interact in order to conduct business. They can host various types of exchanges, such as goods, services or information.

  • E-commerce platforms: Amazon, eBay, Alibaba
  • Sharing economy platforms: Airbnb, Uber, Lyft
  • Crowdfunding platforms: Kickstarter, Indiegogo
  • Freelance / Gig-Work platforms: Upwork, Fiverr
  • B2B platforms: Alibaba, ThomasNet, Global Sources

2. Innovation Platforms

These are fundamental technologies or services that other companies or individuals use as a basis for developing their own products or services. They encourage and facilitate creativity, innovation and value creation.

  • Operating systems: Windows, iOS, Android
  • Development platforms: AWS, Google Cloud, Microsoft Azure
  • Gaming platforms: PlayStation, Xbox, Steam
  • IoT platforms: Microsoft Azure IoT, Google Cloud IoT, AWS IoT.

3. Social Media Platforms

Online spaces that facilitate the creation, sharing and exchange of content and ideas among users. They often revolve around the contribution, interaction and exchange of content between communities.

  • Social networking platforms: Facebook, LinkedIn, Twitter
  • Media sharing platforms: YouTube, Instagram, TikTok.
  • Discussion platforms: Reddit, Quora
  • Professional networking platforms: LinkedIn, Xing

4. Learning Platforms

These platforms provide a digital environment in which learners can access educational content and resources, and often interact with educators and peers. They can facilitate traditional, online or lifelong learning scenarios.

  • MOOC platforms: Coursera, edX, Udemy
  • Learning management systems: Canvas, Blackboard, Moodle
  • Language learning platforms: Duolingo, Rosetta Stone, Babbel

5. Financial Platforms

They are digital platforms that facilitate various financial transactions and services, such as payments, investments, loans and money transfers. They often aim to offer easier, faster and more accessible financial services than traditional institutions.

  • Payment platforms: PayPal, Stripe, Square
  • Cryptocurrency platforms: Coinbase, Binance
  • Robo-advisors: Betterment, Wealthfront
  • Peer-to-peer lending platforms: LendingClub, Prosper, Zopa

6. Health Platforms

Digital platforms offer health-related services or information, from telemedicine and health coaching to fitness tracking and mental health support. They can help users manage their health and wellness more effectively.

  • Telemedicine platforms: Teladoc, Doctor on Demand
  • Health information platforms: WebMD, Mayo Clinic
  • Fitness platforms: Fitbit, MyFitnessPal
  • Mental health platforms: Talkspace, BetterHelp

7. Technology Platforms

These platforms provide a technological base or environment on which other applications, processes or technologies are developed. They often underpin the operation of various digital systems and services.

  • Hardware platforms: PC, Mac, PlayStation
  • Software platforms: Windows, Linux, Android
  • Cloud platforms: AWS, Google Cloud, Microsoft Azure
  • AI platforms: IBM Watson, Google AI, OpenAI

8. Data Platforms

These platforms manage, store and analyze large amounts of structured and unstructured data. They provide information, enable decision making and support the development of data-driven products or services.

  • Big Data platforms: Hadoop, Spark, Google BigQuery.
  • Data harvesting platforms: 23andMe, Waze
  • Data analytics platforms: Tableau, PowerBI, Looker
  • Data management platforms: Oracle, SAP, IBM
  • Customer data platforms: Segment, Tealium, Adobe Real-Time CDP.

9. Content Platforms

These platforms focus on the distribution, sharing and consumption of digital content, such as video, music, text and news. They offer creators a platform to reach the public and consumers access to a wide variety of content.

  • Streaming platforms: Netflix, Hulu, Disney+
  • Music platforms: Spotify, Apple Music, SoundCloud
  • Publishing platforms: Medium, WordPress, Blogger
  • News platforms: Google News, Apple News, Flipboard

10. Collaboration Platforms

Digital platforms facilitate communication and collaboration between individuals or teams, especially in a work or project context. They offer tools for messaging, document sharing, task management, etc.

  • Project management platforms: Asana, Trello, Jira
  • Communication platforms: Slack, Microsoft Teams, Zoom
  • Document collaboration platforms: Google Workspace, Microsoft 365, Dropbox

Future of Platforms and the Platform Economy

Platforms and the platform economy will continue to play a central role in shaping our (economic) world. Every new technology will leverage platforms and platform business models in one way or another. So different technologies will drive the platform economy by making platforms more attractive or more powerful to collect or use data:

  • Artificial Intelligence (AI) and Generative AI: Platforms are increasingly using advanced algorithms to analyze data. But generative AI will also increasingly play a role as a completely new user experience can be created. You can see AI from personalized recommendations on Netflix to intelligent search on Google. But if we think further, in the next few years we may see Netflix personalizing movies, getting a personal Google, or simply creating virtual worlds with voice commands.
  • Blockchain and decentralized platforms: Many hope blockchain technologies will enable peer-to-peer interactions, breaking the power of platforms. The problem, however, is that the power of platforms is not dependent on the transaction, but on the network effect, and thus P2P interaction is again dependent on platforms. Whether decentralization can really compete with platforms is still uncertain.
  • Regulation and antitrust: The more powerful and influential platforms become, the more regulation is likely. Antitrust measures, increasing privacy regulations, and platform accountability rules are likely to shape the future of the platform economy and also lead to higher barriers to entry, which could make the big platforms even more powerful.
  • Sustainability and social impact: Platforms have the potential to transform our society. From sharing economy platforms that promote resource efficiency to crowdfunding platforms that enable social projects, the platform economy could play a key role in promoting sustainable development or even transforming society. However, it remains to be seen if platforms will leverage this for positive change or if platforms will be leveraged by other interests.
  • The Metaverse: The concept of the metaverse – a virtual 3D universe of interconnected digital spaces – represents an ultimate variant of platforms. If a platform manages to create a parallel world in which there is its own economy, its own society, and its own rules, then that platform operator can become one of the most powerful institutions in the world. Sounds utopian, but it is quite realistic. More on the Future of Metaverse.

Challenges of Building and Scaling Platforms

After reading all this, I’m sure everyone wants to build a platform. But what makes platforms powerful is also hard to build. Because platforms need large networks, strong bases, long lead times and also high investments. Here are some of the biggest challenges in building platforms:

  • The chicken-and-egg dilemma: Platforms often face the challenge of addressing multiple user groups at the same time. For example, a job platform needs both job seekers and employers. This simultaneous demand often leads to a “chicken-and-egg” problem.
  • Time to traction: Unlike traditional businesses, platforms often take longer, usually 5-8 years, to gain traction. This period requires patience and a long-term perspective. This also leads to challenges with financing and dilution.
  • Growth plateau: After initial rapid growth, many platforms experience a plateau. Overcoming this plateau requires continuous innovation and user retention strategies or a complete rethinking of the platform business model.
  • Initial Investment and Uncertainty: Platforms require high initial investment with uncertain returns influenced by factors such as competition and market dynamics. This long lead time and high uncertainty make them hard to finance and predict.
  • Regulatory challenges: Depending on industry and business models, platforms often face regulatory and legal hurdles due to their data-driven nature. A deep understanding of the regulatory framework is required to overcome these challenges and if a platorm operates in different countries then maybe many different regulations play a role.
  • Trust and security: Building trust among users and ensuring data security are critical, especially in the digital age where cyber threats are widespread.

Those who want to read more on the topic should check out this article: Guide on starting and scaling platforms – The challenges of growing networks


Some of the largest companies in the world have used platforms and the platform economy to build the new economic paradigm and some of the most valuable business models. Platforms now dominate our world and are transforming ourselves, our work, and our leisure.

The ability to connect users or their needs and facilitate interactions and transactions has given platforms incredible power. New technologies like AI and the Metaverse will enable a future where most of our lives take place on a platform and we are analyzed, optimized, and manipulated at every turn.

Aside from the utopian future of platforms, they will drive change across all industries, all sectors, and all businesses. That’s why it’s important to understand the dynamics of platforms and the platform economy. On the road to digital transformation, this understanding can help us seize opportunities and overcome challenges so that we are shaping and not just watching.

Benjamin Talin, a serial entrepreneur since the age of 13, is the founder and CEO of MoreThanDigital, a global initiative providing access to topics of the future. As an influential keynote speaker, he shares insights on innovation, leadership, and entrepreneurship, and has advised governments, EU commissions, and ministries on education, innovation, economic development, and digitalization. With over 400 publications, 200 international keynotes, and numerous awards, Benjamin is dedicated to changing the status quo through technology and innovation. #bethechange Stay tuned for MoreThanDigital Insights - Coming soon!

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